OUR PRIVACY POLICY.

Effective Date: June 2019
Business Name: MooKow Media
Business Address: Pretoria, South Africa
Website: www.mookowmedia.co.za
Contact Email: info@mookowmedia.co.za

1. Introduction
At MooKow Media, we value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

2. What Information We Collect
We may collect and process the following personal information:

• Full name
• Email address
• Phone number
• Company name
• Billing address
• Project-related content (design briefs, logos, copy, etc.)
• Any other information you voluntarily provide to us

We only collect information that is relevant to providing our services or improving your experience.

3. How We Collect Information
Information is collected when you:

• Contact us via our website, email, or social media
• Request a quote or proposal
• Sign a contract or agreement
• Engage our services
• Subscribe to newsletters or updates
• Provide feedback or testimonials

4. How We Use Your Information
We use your personal information to:

• Communicate with you regarding your enquiry or project
• Provide you with design services and support
• Generate quotes, invoices, and contracts
• Improve our services and website experience
• Send relevant updates (with your consent)
• Comply with legal obligations

5. Sharing Your Information
We do not sell or share your personal information with third parties, except when:

• It is required to deliver services (e.g. collaborating contractors or suppliers)
• We are legally obligated to do so
• You have given explicit consent

6. Data Storage and Security
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Your data may be stored electronically via secure cloud services and access is limited to authorised team members only.

7. Your Rights Under POPIA
You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to the processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us at info@mookwomedia.co.za.

8. Cookies
Our website may use cookies to improve your browsing experience. You can modify your browser settings to refuse cookies if you prefer.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices and recommend you review their privacy policies separately.

10. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or the law. The latest version will always be available on our website.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@mookowmedia.co.za
Phone: +27(0)82 787 2071
Address: Pretoria, South Africa